Service that will Earn You P.R.A.I.S.E.
Service providers donít get to define quality. The customer does. The unfortunate reality is that the customer usually has a clearer idea of what they donít like than what they do. Customers want better service, supervisors want to provide it, staff wants to be recognized for it and often nobody knows what it is. The elements of P.R.A.I.S.E include: Practice Proprietary thinking, Respect the Individual, Anticipate needs, Initiate and Insure solutions, Surpass Expectations, and Engage and Empower as a team.
As a result of attending this session, participants will be able to:
This program fits well into an hour and a half format.
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