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Oct 2003

Solutions: Diving Into Diversity
Test Your Knowledge
Fast Facts: The Aging Boom
Common Characteristics of Success
Guidelines for Cultural Competence

Food For Thought: Medical Errors: Prevention is Key

Sep 2003

Solutions: Dealing with Difficult People
Creating a Pleasant Workplace
Boosting Morale T
he Nursing Shortage
Stress Test

Food For Thought: Communication Etiquette 101

Aug 2003

Solutions: Improving Customer Service
National Customer Service Week
Customer Service Surveys
Coping With Change

Food For Thought: Some Surprising Findings on: Employee Motivation

Food For Thought: Nursing Shortage Update

Solutions: Elements of a Good PR Plan
Tech Talk
The Changing Face of Healthcare
Resources at Your Fingertips

Food For Thought: Choosing the Right Vendor

Solutions: Employees Matter: Self-Discipline
The Leading Edge: Succession Planning
Fast Facts: The Changing Landscape of the American Workforce
Just for Fun: Dr.’s Chart Bloopers

Food For Thought: Dealing with Summer Stress

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