Getting In Charge, Eight Great E-mail Tips
Jun 01, 2006
Food For Thought

In This Issue:
Eight Great E-mail Tips

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Getting In Charge

This program examines how nursing professionals can reduce turnover, improve employee morale, communication, quality of delivery, and effectively handle today's nursing leadership issues. It features interactive group exercises addressing topics such as "No Excuse" policy, coaching vs. counseling, developing self control systems and "team" vs. "turf" approaches.

Note: The video program was video taped by Arizona Hospital/Healthcare Association at a live seminar presentation.

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Regular Price: $177.00

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Eight Great E-mail Tips
According to a recent article published in the Journal of Personality and Social Psychology, people are not as good at expressing themselves and their emotions via e-mail as they think they are. Certainly, the world of e-mail communication is chockfull of horror stories of misunderstandings, miscommunications, and misinterpretations. Electronic communication, because of its speed and broadcasting ability, is fundamentally different from traditional communication (i.e., phone conversations, face-to-face meetings, paper-based media, etc). As such, employees should always follow specific rules of etiquette. Below are eight tips that should help make e-mails more clear, concise, professional, and productive.
Use templates for frequently used responses.
You may receive specific questions over and over again, such as directions to your healthcare organization, your fax number, and/or how to submit a claim. Save these texts as response templates and paste these into your message when you need them. You can save your templates in a Word document, or use pre-formatted e-mails.
  • Do not overuse the high priority option.
    We all know the story of the boy who cried wolf. If you overuse the high priority option, it will lose its function when you really need it.
  • Do not write in CAPITALS.
    IF YOU WRITE IN CAPITALS IT SEEMS AS IF YOU ARE SHOUTING. This can be highly annoying and might trigger an unwanted, angry response. Therefore, try not to send any e-mail text in capitals.
  • Read the e-mail before you send it.
    You can never go wrong by double checking your e-mails for correct grammar and punctuation. In addition to this, you should always read your e-mails as if you're the recipient; this will help you send a more effective message and avoid misunderstandings and inappropriate comments.
  • Do not overuse "Reply to All."
    Only use "Reply to All" if you really need your message to be seen by each person who received the original message.
  • Steer clear of abbreviations.
    Don't use abbreviations such as "btw" (by the way) and "lol" (laugh out loud). The recipient might not be aware of the meanings, and in business e-mails these are generally not appropriate.
  • Do not request delivery and read receipts.
    This will almost always annoy your recipient before he or she has even read your message. If you want to know whether an e-mail was received, it is better to ask the recipient to let you know if and/or when it was received.
  • Use a meaningful subject.
    Try to use a subject that is meaningful to the recipient. For example, if you're sending an e-mail to a company requesting information about a product, it is better to mention the actual name of the product, e.g. "Product Name Information" rather than just "Product Information" in the subject.

"All technology should be assumed guilty until proven innocent."
David Brower

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