| A Note from Clint |
Note from Clint: If you're experiencing frustration trying to manage your Assisted Living, Independent or Retirement census, I suggest you attend the web seminar review of the case study below.
Very good and insightful information! Clint
You are invited to attend a private web-review of the case study:
Managing Census In Assisted Living- A case study in implementing a sales management program to increase census and drive revenue.
Just Fill It is a DEI sales management training program designed to increase census specifically in assisted and independent living communities. Named for the battle cry of senior housing executives, Just Fill It speaks to the needs of this industry using proven concepts that have delivered success in others.
This case study shares how the operations team of a major senior living provider (Americare) got control of census fluctuations by operationalizing a proactive census development process. The operations directors were trained to recognize potential threats to census numbers and how to direct the right resources into the sales process to drive census higher….and keep it there. They were able to finally take control of their revenue 'destiny' and stop simply reacting to 'census depressions'. Above all else learn how the management team implemented a process for long term census results.
The case study will be co-presented by Americare's Director of Sales Training in conjunction with the lead DEI training facilitator. To participate in a web review, contact Jeanine Aspen, at jaspen@dei-central.com or call (402) 991-6735. Also for your review, here is a link to an article addressing the value of training to improve sales.
Does Sales Training "Work"?
| Get Inquisitive!
Three Great Questions to Ask Your Staff
| Asking questions is a great management tool. After all, how do you know what your staff thinks and feels if you don't ask them? Indeed, you can build communication and rapport between you and your staff by asking simple, non-threatening questions.
Here are a few questions you can routinely ask employees:
"What's one thing that I can improve on?" Try asking this question once a month. After listening to and acknowledging your employees' concerns and ideas, tell them one thing they can do better for you.
"Are you content with your tasks and responsibilities?" If anyone answers "no," you should immediately meet with that person about his or her job. When employees are not learning or growing in their positions, it's only a matter of time before they will leave the company.
"How could we do things better around here?" Workers always know the best way to get the job done because they're the ones doing it. Ask for their opinions, and try your best to implement their ideas.
The power of a good question can be immense. Use these questions to engage your employees, improve the way they think about their work, and to get at important issues.
"It is better to know some of the questions than all of the answers." -James Thurber
| 30 Safe Practices
| Adverse events and medical errors can occur in any healthcare setting. Despite the best intentions, preventable adverse events and medical errors that cause harm to patients regularly occur across the nation. That's why the National Quality Forum, with support from the Agency for Healthcare Research and Quality (AHRQ), has identified 30 safe practices that evidence shows can work to reduce or prevent adverse events and medical errors.
The "30 Safe Practices" have been endorsed by the membership of the National Quality Forum, which includes representatives of 260 of the nation's leading healthcare provider, purchaser, and consumer organizations. These organizations strongly urge that these 30 safe practices be universally adopted by all applicable healthcare settings to reduce the risk of harm to patients.
The guidelines address topics such as creating a culture of safety, matching healthcare needs with service delivery capability, and facilitating information transfer and clear communication. You can access these guidelines by clicking on the link below.
http://www.ahrq.gov/qual/30safe.htm#NationalQualityForum
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Commonly Used Phrases by Nurses
| No really, I don't mind changing the TV channel for you again!
You won't feel a thing.
Doctor, I'm sorry to wake you.
Because the doctor said to.
How can I help you?
This won't hurt a bit.
If that patient rings the call bell one more time!
No, it's still not time for your pain meds.
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