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Donna Manring DTR

Today's senior customer is accustomed to being in charge! Since trends are changing, dining with dignity is only one piece of the dining pie. Seniors and their families expect much more than merely nutritious meals. Our benchmark for fine dining is atmosphere, socialization, food choices with variety and exceptional appetizing, eye appealing plate presentation. Dining programs incorporating an "aligned culture" experience increased consumer satisfaction, improved staff retention, client referrals from residents, families and staff, decreased costs and offers opportunities for marketing advantages. Leadership and the entire organizational team vision must focus on customer service- oriented fine dining.

Studies have proven there is a definite link between the dining experience and nutritional outcomes. In addition, a facility can decrease the cost of supplementation just by addressing 3 main issues; the resident's ability to eat, the dining experience or environment and the impact staffing has on consumption and dining satisfaction. Since today's senior communities include dealing with the sandwich generation, residents, family and others, we as professionals must be prepared to provide the highest quality dining while maintaining a warm, home-like atmosphere. Dining services can be painless while being a revenue-generating business. Look at dining through the consumer's eyes. A great bedside manner doesn't stop at the bed!

There are many options in improving the dining environment and this program highlights 7 proven keys to success.

At the completion of this program, the participants will be able to:
  1. Implement 7 proven key techniques to immediately enhance the dining experience for their customers.
  2. Develop measurable methods for the delivery of consistent quality dining while motivating teams to be involved in improving human dignity in dining.
  3. Design 3 strategies to improve relationships between departments that will result in smooth food service and increased consumer satisfaction and revenue enhancement.
This session can be condensed to 1.5 - 2 hours or expanded for a 1/2 day workshop. It will utilize icebreakers and games, small group/roundtable discussions, facilitated brainstorming, case study discussions, storytelling, and role playing.

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