Maun Lemke Maun Lemke Maun Lemke

Dale Lind

A basic truth in health care is, if it isnít documented, it didnít happen. Consequently, our communication process is largely focused on documentation to protect us from blood sucking lawyers, evil surveyors and disgruntled employees. Documentation, though necessary, at best reacts to already existing problems. Proactive communication through targeted employee recruitment, coaching and the understanding of how to use the voice and body as communication tools prevent most of the problems we work so hard to document. 
As a result of attending this session, participants will be able to:
  1. Prevent common misunderstandings before they occur
  2. Enhance the stability and productivity of the work force
  3. Implement strategies for increasing service accuracy and quality
  4. Use employee recruitment strategies to communicate a clearer picture of the type of applicants needed
During the presentation, lecture, humor and real life examples will be interspersed with group activity. PowerPoint slides are available to highlight key points and help maintain focus.

This program requires a minimum of 1.5 hours for meaningful results.

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