Communication, Documentation is Barely the Beginning
A basic truth in health care is, if it isnít documented, it didnít happen. Consequently, our communication process is largely focused on documentation to protect us from blood sucking lawyers, evil surveyors and disgruntled employees. Documentation, though necessary, at best reacts to already existing problems. Proactive communication through targeted employee recruitment, coaching and the understanding of how to use the voice and body as communication tools prevent most of the problems we work so hard to document.
As a result of attending this session, participants will be able to:
This program requires a minimum of 1.5 hours for meaningful results.
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