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Clint Maun, in partnership with Ohio Health Care Association, presents
a three (3) part video series (We're In The People Business- Parts 1-3) that will develop your skills for today's
customer in healthcare. This set will aid in the cultivation of a customer service
philosophy for your facility and its employees. It also helps healthcare employees become focused on effective communication and realize how it affects business success including recruitment, selection and retention. It further addresses conflict management, surveys, positive family approaches and customer service. Also included is a
facilitator guide and participant handout.
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