The Four People You’ll Meet on Your Way to Patient Satisfaction Greg Efta If you think that improving
patient/resident satisfaction is as simple as making up your mind to do it and
it’ll happen, you’ve obviously spent too much time sampling from the med cart!
Patient/Resident satisfaction is a huge focus for many organizations. Some even
tie manager’s compensation to their satisfaction scores. For many, however,
improving satisfaction is a fleeting effort. The scores go up, then back down,
then back up, then back down….. It’s like playing Russian Roulette with
bi-polar disorder! Knowing the Four People You’ll Meet can be
invaluable in planning a strategic improvement process. This program will guide
you through the obstacles and barriers of human behavior to enable you to:
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