 |
|
 |
Did you know the average 350-bed hospital receives 500,000 telephone calls per month?That's
a multitude of public interaction! Don't allow your facility's phone
calls to be missed opportunities to share who you are and what your
organization offers. When customers call your facility
what do they hear? How many callers are sent to the wrong person, hung
up on or lost in the system to fend for themselves? Share
with your staff the recipe for effective telephone communication. Clint
Maun's "TECards" reminds your staff how to professionally and
proactively respond to customers, their comments and concerns. Side
One of our 3 X 8" "TECards" prompts users with the "Keys for Providing
Effective Customer Service" on the telephone. Side Two provides a
roadmap for effectively communicating with an angry caller. Present
your staff with a "comfort zone" for effective communication.
Experience the opportunities proper telephone etiquette offers in
making and keeping customers. Use as "cue cards" for difficult
communication
Price: $15.97
|
|
 |
