The Fab Five: Go from OW to WOW in Five Steps Greg Efta Remember when your childhood doctor would tell you "this isn't going to hurt a bit"… and then it does? Sure, the lollipop helped, but wouldn't it have been better if you could have gotten the prize without the pain? Success in today's health care world can be more OW than WOW, but it doesn't have to be. While many subscribe to the "no pain, no gain" mentality, the pain doesn't have to overwhelm the process. This program will teach five simple steps to take the sting out of doing business in the post acute care world. . From building alliances to creating customer service excellence, this program will provide simple, straightforward tips and ideas for maximizing your business opportunities and creating resident/patient/family trust, loyalty and satisfaction. This program will explore methods to:
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