People Business II

Team-Focused Recruitment, Selection and Retention of New Employees

An important concern for today's health care facility is the ability to sufficiently and effectively staff the positions necessary to provide quality care. This problem has grown in concern over the last few years because of competition for staff in many marketplaces. This video will provide material so the learner can:

  1. Realize the critical components of a retention study for an organization and how to start immediate implementation.
  2. Develop a method for "passionate" orientation of new employees.
  3. Implement a behaviorally based selection interview process that can be done in a team-based fashion.
  4. Utilize the services of a talent team of existing employees to assist in the implementation of a recruitment process that will effectively attract appropriate individuals for interview.
  5. Prepare the organization for a daily focus on turnover reduction that can lead to a bottom line net saving of $2,000 replacement cost per turnover for the facility.

Embracing Team-Based Improvement

This module will focus on the organization's initiative in adopting a teaming concept for overall implementation. The team-based improvement philosophy includes how to realistically establish action teams that can work on critical improvement areas that are necessary for the facility to succeed. This video will provide the material so the learner will be able to:

  1. Understand a simple set of reasons for why teaming must occur in today's healthcare organizations versus fragmentation.
  2. Implement an effective straightforward approach to designing a team improvement effort for specific inter-departmental, inter-shift or cross-functional problems that are currently providing obstacles in the organization.
  3. Discover how team-based improvement can lead to successful annual compliance inspections, accreditation processes and prospective payment systems implementation.
  4. Develop a method for continuous instruction of turf, territory and fragmentation efforts that allow for a positive replacement.
  5. Realize how chaos can be converted into constructive teaming efforts.

Handling Negative Attitudes

This module will focus on a major challenge for long-term care facilities - dealing with negative attitudes. This problem can become a growing disease-like issue for the facility and today's leaders must be able to cope with this problem within themselves and other individuals. This video will provide materials so the learner will be able to:

  1. Understand the difference between positivism and negativism.
  2. Realize the harm that a chronic negative attitude (BMG) can cause.
  3. Develop a straightforward approach to creating a solution-oriented atmosphere in the organization.
  4. Proactive plan for how to deal with chronic negative situations or individuals before the problem occurs.

Fixing Absenteeism and Tardiness

To be successful, a facility must have quality staff. In addition, that quality staff must show up for work on a timely basis. If the individuals that are involved in the schedule are not at work when assigned, it creates added stress, affects the consistency of care, generates cost issues and can cause an overall sense of negative morale for employees and customers. This section provides the materials so the learner will be able to:

  1. Realize how a team-based scheduling process can assist in providing accountability for absence management.
  2. Convert the role of scheduling coordinator to scheduling chairperson of unity-based and shift-based teams.
  3. Implement an immediate approach to absence management that can effect a 35% reduction in absence/tardiness when implemented at the team level.
  4. Prepare the organization to track absence/tardiness when implemented at the team level.
  5. Implement a process that creates adult-like behavior in individuals per responsibility for their schedule.
  6. Develop an attitude of work attendance as the norm for the organization.